PRODUCT RETURN POLICY
Please submit your request using our automated RMA System. We will not accept returned merchandise without a Return Material Authorization (RMA) number.
1. Create a Request for RMA by logging in to our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address and a valid email address.
2. Please provide a detailed description of the reason for returning the product.
3. We will review your request within 2 business days, do not send your item until you have received an RMA Number. We will troubleshoot equipment first to expedite return to service. In the event we can not solve the issue with troubleshooting, you will receive a notification email when your RMA Request is approved. You can also log in to our system anytime to check the status of your request.
4. Upon receiving an RMA Number, login to our website to print your RMA form and packaging slip. Ship your item. DO NOT send batteries, they will not be returned.
5. You can monitor the status of your return (24x7) by logging into our returns portal website.
Further details as stated in the quote for our services and equipment:
-For monthly services where BizSpeed provides hardware, BizSpeed includes warranty support and software updates as part of the monthly fees.
-BizSpeed's hardware warranty applies only if the equipment has been installed and used in accordance with BizSpeed's instructions. The warranty is void if any unauthorized alteration or addition has been made to the equipment or if it has been subject to damage caused by abuse, misapplication, accident or improper operation. NOTE: customer should ensure equipment is wired into the vehicle correctly and not altered.
-If customer voids a warranty, customer is responsible for replacement costs of the equipment.
-Please review full terms and conditions @ http://www.bizspeed.com/about/terms-of-service/
If you have any questions, please call our support line at 866-270-0541 for assistance.
